TERMS AND CONDITIONS FOR WEBSITE USAGE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Chrysalis’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Chrysalis’ or ‘Chrysalis by Nikki Butler’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 69 Tilney Close, Alton, Hampshire, GU34 2BG. The term ‘you’ refers to the user or viewer of our website.

Appointment and Booking Terms & Conditions

Appointments:  Please be aware that you will need to come to your appointment alone. I am not able to have guests or children in the Clinic, due to Health & Safety and licencing rules. 

Late arrivals: If you are more than 15 minutes late for your appointment, then I may not be able to treat you.  If you are booked in for a facial treatment, then your treatment may be able to go ahead, but your treatment time will be limited to your appointment slot. You will still be charged full price for your treatment. 

If you are more than 15 minutes late for a tattooing appointment then I may not be able to treat you. It’s important to ensure that I have enough time to complete your treatment to a high standard.  If you are more than 15 minutes late for your appointment then I may need to reschedule your treatment. You will be charged in full for the treatment you had booked and you will not be able to re-book until payment has been made. 

Bookings:   Bookings can be made online via Chrysalis by Nikki Butler booking system. Not all available appointments are shown online, so if you can’t find an appointment slot that suits you, please contact me directly. 

Please only book treatment appointments, where you have had a consultation with me first, or you are a returning client with no changes to medical conditions/history. If you book a treatment, and do have not had a consultation with me, then your appointment will be cancelled, and your booking fee refunded, with a £25 deduction for administration fees. If you are an returning client and have had medical changes, then please contact me via email [email protected] Please do not book in until you have discussed your changes with me – if you go ahead and book and I am unable to carry out your treatment on arrival, then you will be charged in full for the procedure. 

Booking fees are taken in order to secure your appointment with me. I am a small business owner, and last minute cancellations and no-shows have significant impact on my business. Booking fees ensure that my time is protected, and that your appointment is secured for you.

You can also book over the telephone via me (Nikki Butler) and my PA Jill.  If you book online then you will pay your booking fee or full treatment cost at the time of booking. If you are booking over the telephone, then you will be sent an invoice, or telephoned to make payment over the phone. Booking fees need to paid within 24 hours in order to secure your appointment. 

A non-refundable booking fee of £75.00 is required to secure all appointments under £150.00

A non-refundable booking fee of £100.00 is required for all appointments between £150.00 –  £300.00.

A non-refundable booking fee of £150.00 is required for all appointments between £300 – £500.

A non-refundable booking fee of £200.00 is required for all appointments over £500, amount varies, depending on the treatment cost.

Your booking fee will be deducted from the cost of your treatment. If you cancel your appointment, your booking fee will not be refunded to you.

If you move your appointment with less than 7 days notice then your booking fee is non-transferable and you will be required to pay a further booking fee to secure another appointment. If you move your booking and provide more than 7 days notice, then your booking fee may be transferred. 

Booking fees are payable at the time of booking, if booking online.  If you book over the telephone then your booking fee needs to be paid within 24 hours in order to secure your appointment. If booking fees are not paid within this time, then any provisional appointments will be cancelled. Booking fees are due for each appointment booked. 

Payment methods

Credit/Debit cards, Bank Transfer, Cash and ApplePay. (I do not accept American Express or Business Credit cards).

Please note that I do not accept cheques or Paypal payment.  

Payment is due on the day of your treatment. If you are paying via Bank Transfer, then please advise me in advance and I will send you an invoice. Payment will need to have been received by me before your treatment. 

BUPA or private medical insurance: If you are booking for medical areola procedures as part of your breast cancer treatment, then please advise me at the time of booking. I am BUPA recognised and my BUPA provider number is 30037551. Please ensure that your procedure is pre-authorised and you have your membership number and authorisation number.  Other medical insurers will usually cover my procedures, but you will likely have to pay upfront and claim back from your insurer directly.  

 Cancellation Policy

I know that sometimes life gets in the way and things don’t always go to plan! However, please be aware that I do have a strict cancellation policy. This applies too all of my treatments, including those that form part of a package or VIP membership.  This is for two reasons, Firstly; I am self employed and if I don’t work, I don’t get paid.  By giving me notice that you are unable to attend your appointment, it gives me the opportunity to fill the appointment slot.  Secondly; I gift a set number of hours to charity each month, so if I have wasted hours and lost income,  it directly affects what I am able to gift over the following month.

I ask that you provide 4 working days notice if you are unable to make your appointment.  This excludes weekends and bank holidays, as I do not work those.  Cancellation charges are as follows;

COVID19 CANCELLATIONS: MY CANCELLATION POLICY APPLIES, WITH THE EXCEPTION OF THE BELOW:

If you are unable to attend your appointment because you, or someone in your household, have a positive COVID19 test, then you will need to send me a copy of your confirmed PCR test result, before I can waive the cancellation fee. 

If you have a positive lateral flow – then you will need to send a photo of this to me the night before/morning of your appointment, if you have not yet had the results of your PCR test/or just tested positive.

50% of the full treatment fee for all tattooing treatments that are a 2 treatment package.

100% of the full treatment fee for all single tattooing treatments.

100% of the full treatment fee of all  microneedling, RF Microneedling, HIFU, scar treatments and all other single procedure treatments.

If you have already paid for two treatments as part of your treatment package, then you will be required to pay 50% of the total treatment cost to re-arrange your appointment. You will need to pay this before another appointment is made for you.

Additional treatments and refunds

Should you require an additional treatment that is not included in your treatment package, an additional charge will apply.  All follow up procedures must be completed in the timescales given for your treatment plan. Any treatments not taken within this time may require either an extended session or an additional treatment, which will carry an additional charge.

Refunds are not offered on any treatments provided.  We go through a thorough consultation process during your treatment, where I check that you are happy at each stage. So I am confident you will be delighted with the outcome.

Right to refuse Service

I reserve the right to refuse service if I do not feel that it is suitable or appropriate to treat you.  It is important that we are a right fit for each other.  I will refuse treatment under the following circumstances (included, but not limited to): 

* If you are under the influence of alcohol or drugs.

* If you are under 18 years of age, or you are unable to produce ID to prove your age. 

* Any aggressive behaviour or rudeness will not be accepted. 

* If you have a contraindication or health condition that means you are unsuitable for treatments. 

* If there have been multiple cancellations or any payment issues previously. 

* If I believe or discover any dishonest practice is or has taken place, such as someone who has attempted to obtain professional services without paying or has used social media in an abusive and damaging way.

VIP Memberships

VIP memberships are for a minimum 12 month period. When you sign up to your membership programme, you are committing to a minimum 12 month subscription plan. If you are on the Plump & Glow Silver or Gold Membership plans, you can cancel with one months notice, after your initial 12 months.  If you are on the Plump & Glow Platinum membership, then you are renewing for a further 12 months, this is because of the costs of your treatments are spread out across 12 months. 

If your circumstances change and you move away, or you are unable to continue due to ill health, then please let us know. You will be able to cancel your membership, but will be required to pay any balance for treatments that you have already had, if the fees have not been covered by your monthly subscription.  Please note that no refunds will be made for any memberships payments. 

You have a 14 day cooling off period with your membership. This means that you can cancel your membership at any point within the first 14 days, and a full refund will be given for your first months membership. For this reason, you will not be able to have any treatments until until after this 14 day period, and any products included within your package will not be given to you until after this time. 

Please note that your membership treatments are non-transferable, so you cannot pass these to anyone else to use. All treatments must be taken on a monthly basis and cannot be carried out.  Treatments hold no separate value and cannot be offset against products.   

Treatment Packages

If you have paid for a treatment package then all of your treatments must be taken within the specified time for your package.  You cannot carry over any unused treatments for a later date, and treatments cannot be transferred to anyone else. Any unused treatments will be lost and no refunds made in respect of treatments not used. 

All standard terms and conditions apply. 

VIP Memberships

All memberships are for a minimum of 12 months. 

There is a 14 day cooling off period, where you can cancel your membership and any payments made will be refunded in full to you. 

Treatments will not start until after the 14 day cooling off period has passed. 

Any products included within your membership package will not be given to you until after the 14 cooling off period. 

Discounts that form part of your VIP Membership will not start until after the 14 day cooling off period. 

All standard terms and conditions apply to all treatments, including late cancellations, no shows and refund policy. 

If you cancel your monthly payment before 12 months has passed, then you will be required to pay a £150.00 cancellation fee and the cost of any treatments that have been taken, but not paid for in full will be due. 

After 12 months, you may cancel your membership with 1 months notice (with the exception of the Platinum VIP Membership). 

Platinum VIP membership runs for a 12 month period only, and news for another 12 months at the end of each term. 

Your treatments are non transferable and must be taken on a monthly basis. Treatments cannot be carried forward into the following month(s). 

If you need to cancel your membership, due to ill health or moving away, then please contact us to discuss. Please telephone 01420 513072 or email [email protected]

Purchases of products and supplements made through the website.

If you wish to return products or supplements purchased via the website, then please notify us within 14 days of your purchase by emailing [email protected] All items must be returned to us in the their full, original packaging, must be unused and with no damage to the boxes or packaging.  We will not cover return postage, and you will need to arrange this yourself.  All items must be received by Nikki Butler Skin Clinic no later than 28 days after the date we sent them to you.

In the unlikely event that your items return damaged, please take photographs and email them to use at the above email address. We will require the items to be sent back to us, and we will refund reasonable postage costs. We will then replace your items.  

Complaints procedure

As we go through a full consultation process both before and during your treatment, I am confident that you will love your results. However, if you are not happy with your treatment then please notify me in the following way: 

Please telephone me in the first instance to discuss your concerns.  You can reach me on 07879998080 Monday – Friday.   If we are not able to resolve your concerns over the telephone, then please put your concerns in writing to me and email [email protected] 

Please allow 2 working days for a response (Monday to Friday working days, excluding bank holidays and annual leave). 

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Chrysalis and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Chrysalis. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Chrysalis takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 PRIVACY POLICY

This privacy policy sets out how Chrysalis uses and protects any information that you give Chrysalis when you use this website.

Chrysalis is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chrysalis may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2019.

WHAT WE COLLECT

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode
• other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 69 Tilney Close, Alton, Hampshire, GU34 2BG.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 COPYRIGHT POLICY

This website and its content is copyright of Chrysalis – © Chrysalis 2016-2020. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.